Below you will find answers to the common questions we are asked, along with guides for common challenges encountered with computer technology. Please feel free to let us know of any questions or guides you feel will be helpful to our community by submitting a General Request in Service Central.
Please use Service Central to submit your request, or report an issue. Your issue or request will be routed to the appropriate department. You can monitor the status of your ticket under the “My Tickets” view of Service Central.
Limited support for student IT issues is provided by the Library’s Student Tech Help.
Expired or forgotten passwords can be reset on the Password Management page.
Students can print from any student computer at CRC, as well as their personal device! They can retrieve their print job from any PaperCut printer on campus that has a PaperCut Release Station, often located in computer labs. Printing costs $0.10 per page for B&W, and $0.55 per page for color.
Students can view and manage their PaperCut account, including adding funds and releasing jobs, via the PaperCut Portal when using a campus computer or connected to LRCCD WiFi on their personal device.
Students can also print from their personal device, as long as they are connected to the LRCCD WiFi: Web Print Instructions
Paying for and releasing print jobs can be done via the PaperCut Portal, or a PaperCut Release Station in a computer lab: Print Release Station instructions. Most computers labs are equipped with a black and white printer.
Color printing is available in the following computer labs:
- LRC204 – Campus Computer Lab
- L231 – Library Computer Lab
- EGB113 – Elk Grove Computer Lab
- ACDT Classrooms: WIN151, WIN153, and NTB111
If you are an instructional assistant in a computer lab with a Print Release Station, your supervisor can request that you have access to help students with refunds if there is a problem with printing due to equipment malfunction. Instructions for refunds.
Some computer labs are equipped with high-end computers and complex software that will not work on normal computers. Some labs are equipped with software that cannot be licensed on personal computers. In both of these cases, we make this software available to students via our Virtual Labs environment. Instructions on how to download, install and access Virtual Labs to assist students.
Support for personal devices is limited. Please review our statement on Support of Personal Devices.
Visit the Los Rios Outage Website, designed to inform students, faculty, and staff of planned outages and status updates, and provide a method to alert the DO IT Department of outages during off-hours.
Outages that have substantial impact on the college or instruction will also be communicated to all employees via email from CRC-IT Notice.
If your computer is not performing well, please report the problem via Service Central so that we can address your concern. Permanent staff, full-time faculty, and LTT faculty are part of the PC Replacement Plan and receive updated computer equipment based on the age of their current equipment.
Refer to Instructions for Connecting to the CRC Wireless Network to help you connect to CRC's WiFi.
Some ChromeOS and Android devices may require additional settings to connect. Please review the Additional WiFi Settings document if you have trouble connecting with one of these devices.
Employees can create a time-limited guest account using the WiFi Portal link below after logging in (wID and Los Rios password).
To access the WiFi Portal you must be using an on-site computer, or connect with Global Protect VPN when working remotely.
Many printers on campus are supported by CRC IT. They are identified with a special rectangular label with the words “CRC IT Supported Printer”. For supported printers, please submit a request in Service Central to let us know a new toner is needed.
Toner for Xerox copiers is provided through Receiving at (916) 691-7318.
Service and repairs for Xerox copiers is provided through a 3rd party, refer to the contact information on the copier.
Issues with scanning and printing to the copier should be reported through Service Central.
Permanent employees and full-time faculty are licensed for Microsoft Office 365 on their personal devices. For instructions on how to download and install the software see Office 365 Employees.
Adobe Creative Cloud for Windows and Mac computers is available to all faculty and staff to download and install on a campus and personal (home) computer at no cost through the Adobe. This offer is not available for students.
Request Adobe Creative Cloud in Service Central. Your license can be used on two computers at the same time.
Most CRC staff workstations already have Adobe Creative Cloud preinstalled. Follow the instructions to sign in to Adobe Creative Cloud. Once signed in you will be able to install additional Adobe applications under your license by clicking “Install” next to the desired application.
For installation on personal devices, please review the available Creative Cloud Desktop Apps from Adobe. IT Assistance with installation on personal computers is not available. Please review our statement on Support of Personal Devices.
Maybe, but not necessarily. Access to the most common platforms, such as Outlook, Teams, Canvas, Google Drive, does not require VPN. For many employees, this is enough for day-to-day tasks.
If you also need to access PeopleSoft, shared network drives, printers, or other internal resources, you will need to first connect with Global Protect VPN, which is pre-installed on CRC-issued laptops.
To request Global Protect VPN access please submit a Remote Access request in Service Central. VPN requests will work through approval of your Dean/Director, the Vice President of Administration, and the campus Information Security Officer.
If you’re using VPN on a personal device you will need to review the Global Protect and DUO instructions on how to download and install Global Protect, DUO MFA, and connect to resources in the CRC network.
Permanent staff, full-time faculty, and LTT faculty are part of the PC Replacement Plan and receive updated computer equipment based on the age of their current equipment. A laptop assigned to you can be used from home without any additional steps.
If you are a part-time, temporary, adjunct, or student employee, you can request a laptop to be issued to you from the IT loaner pool for work from home assignments via an Other Equipment request in Service Central. Supervisor approval is required as part of the request workflow.
Any additional equipment to facilitate a work from home assignment may not be provided by CRC IT per section 17 of the Remote Work Agreement.
Most computer workstations have the minimum setup of a monitor, keyboard, and mouse.
Laptop computers are already equipped with a webcam and microphone for online meetings. If you would like a secondary webcam or headset, please work with your department to purchase it.
Desktop computers can be equipped with a webcam and headset to participate in online meetings, please submit a request in Service Central and IT will provide the equipment.
Any other additional peripherals are typically purchased by the department, but feel free to submit a request in Service Central and we will check if we have something pre-owned available in inventory.
Supervisor/Manager approval will be required as part of any equipment requests in Service Central.
If you have already been granted permission to access a shared department or program mailbox, use the instructions below to access via several available options, including Outlook for Desktop, Outlook Online, and iOS (iPhone, iPad).
Outlook Desktop
Outlook Online
iOS
You can manage distribution lists through Outlook on your computer and Outlook online. Instructions for each method can be viewed here:
Certain calendars have been published in the Outlook Global Address List. If you have been granted access to one of these, you can follow the instructions below to access it.
If you’re the owner of one of these calendars, you can also use the instructions below to manage access for other users on the calendar.
Service Central has a vast Knowledge Base of information to help you find answers to your questions.