For student IT assistance, please see the Library's Student Tech Help page.
For staff IT assistance, please submit a Help Desk Ticket.
Remote Operations Resources for Faculty and Staff
| Topic | Description | Links to Instructions |
| Remote Access via Global Protect and DUO | Instructions on how to download and install Global Protect and DUO to remote into CRC network. Remote access has to be requested and approved by your Dean/Director, the VPA, and the ISO. Please use this link to request remote access: Requesting Remote Access | |
| Employee IT Equipment Request |
For employees wishing to request the following IT equipment items:
Please Note: To request a laptop, please see your supervisor who will use the laptop request process below. |
Overview of the process:
Employee - please complete the IT Equipment Checkout for approval to take approved IT equipment off campus. |
| Supervisor IT Equipment Request (on behalf of your employee) |
The following equipment must be requested by the Supervisor on behalf of the employee.
|
Supervisor - please submit a CRC Employees Needing Technology Request Form for the following technology:
Supervisor - please submit a CRC helpdesk ticket for the following technology to be checked out to your employee:
|
| Skype for Business |
Instructions on how to download and install Skype for Business to use your CRC assigned phone number. Note: Limited Skype for Business can be set up for users who are not assigned a CRC phone number, but need to make outgoing calls. Limited Skype for Business can’t accept incoming calls. Submit a Helpdesk Ticket if you would like a Limited Skype for Business account set up. |
|
| Adobe Creative Cloud |
Adobe Creative Cloud for Windows and Macintosh computers is available to all faculty and staff to download and install on a campus and personal (home) computer at no cost through the Adobe Work at Home Campus Agreement. This offer is not available for students. |
Creative Cloud Desktop Apps (Personal Devices) Adobe Creative Cloud (CRC Desktop) |
| Google Drive File Stream |
Instructions on how to download and install Google Drive File Stream. Google Drive File Stream is a desktop application that allows you to quickly access all of your Google Drive files on demand, directly from your computer without losing precious drive space. With Google Drive File Stream, your files are stored on the cloud instead of your computer, and any changes you make are automatically synced with the cloud for quick, easy access anywhere you have an Internet connection. |
Google Drive File Stream (PDF) |
| Office 365 Desktop Software |
Instructions on how to download and install the Office 365, Microsoft Office Suite on your personal device. |
Office 365 Desktop Software |
| Outlook Shared Mailboxes and Calendars |
Instructions on how to access shared department or program mailboxes. As well as view, share, and grant permission to a shared calendar. |
Open a Shared Mailbox (Desktop) |
| Virtual Labs |
Instructions on how to download, install and access virtual labs to assist students. |
Available Virtual Labs |
| Video Conference |
Instructions on how to share your remote desktop window in a screen sharing session. |
Welcome to the CRC Information Technology Department's information and resources pages. Here you will find valuable information about the local IT support services available to you. You can read about the excellent staff that support you, and read the guidelines, policies and procedures that help keep us efficient and effective.
Need Help?
CRC Employees can use this help desk button to submit an online help request form. District IT Support for District Office centrally managed resources (Employee Self Service (ESS), Canvas, and PeopleSoft) is available at the District HelpDesk site.
Our commitment is to provide all CRC employees with the computer system and IT resources necessary to meet the needs of their position/assignment. If an employee's computer system is not meeting those needs, then place a helpdesk ticket to that effect. State the needs and where the deficiency occurs. This will initiate a resolution process that should result in a solution to the problem in a timely and efficient manner.
- If it's broken, we'll fix it.
- If it needs more capacity, we'll upgrade it.
- If it cannot be fixed or cannot be upgraded, we'll replace it.
- If the needs of the employee's position change, rendering their computer incapable of meeting those needs, then the area Dean will verify the change in needs and our staff will provide a system capable of meeting the new requirements.
Standard Operating Procedures
Anonymous Email and Distribution List SOP (PDF)
Printer and Toner Requests SOP (PDF)
Guest WiFi Access
Los Rios employees can grant guests access to the public WiFi network for up to 48 hours at a time.