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Home Collegewide Information Technology Remote Operations Resources for Faculty and Staff

For IT assistance, please submit a request in Service Central.

Remote Operations Resources for Faculty and Staff

Topic Description Links to Instructions
Remote Access via Global Protect and DUO Instructions on how to download and install Global Protect and DUO to remote into CRC network. Remote access has to be requested and approved by your Dean/Director, the VPA, and the ISO.

Please summit a request in Service Central.

Global Protect and DUO

Employee IT Equipment Request

For employees wishing to request the following IT equipment:

  • Monitor
  • Keyboard
  • Mouse
  • Laptop
  • Headset
  • Webcam
  • Laptop
  • Document Camera
  • Etc.

Please summit a request in Service Central.

Note: Supervisor/Manager approval will be required.

Skype for Business

Instructions on how to download and install Skype for Business to use your CRC assigned phone number. 

Note: Limited Skype for Business can be set up for users who are not assigned a CRC phone number, but need to make outgoing calls. Limited Skype for Business can’t accept incoming calls. Submit a request in Service Central if you would like a Limited Skype for Business account set up.

Skype for Business (PC and Mac)

Making Phone Calls with Skype

Adobe Creative Cloud

Adobe Creative Cloud for Windows and Macintosh computers is available to all faculty and staff to download and install on a campus and personal (home) computer at no cost through the Adobe Work at Home Campus Agreement. This offer is not available for students.

Request Adobe Creative Cloud in Service Central.

Creative Cloud Desktop Apps (Personal Devices)

Adobe Creative Cloud (CRC Desktop)

Google Drive File Stream

Instructions on how to download and install Google Drive File Stream. Google Drive File Stream is a desktop application that allows you to quickly access all of your Google Drive files on demand, directly from your computer without losing precious drive space. With Google Drive File Stream, your files are stored on the cloud instead of your computer, and any changes you make are automatically synced with the cloud for quick, easy access anywhere you have an Internet connection.

Google Drive File Stream (PDF)
Office 365 Desktop Software

Instructions on how to download and install the Office 365, Microsoft Office Suite on your personal device.

Office 365 Desktop Software
Outlook Shared Mailboxes and Calendars

Instructions on how to access shared department or program mailboxes. As well as view, share, and grant permission to a shared calendar.

Open a Shared Mailbox (Desktop)

Open a Shared Mailbox (Outlook Web Access)

Open a Shared Calendar

Set Permissions on Shared Calendar

Virtual Labs

Instructions on how to download, install and access virtual labs to assist students.

Available Virtual Labs
Video Conference

Instructions on how to share your remote desktop window in a screen sharing session.

Screen Sharing with a Windows PC

Screen Sharing with a Mac