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For IT assistance, please submit a request in Service Central.

Remote Operations Resources for Faculty and Staff

Topic Description Links to Instructions
Remote Access via Global Protect and DUO Instructions on how to download and install Global Protect and DUO to remote into CRC network. Remote access has to be requested and approved by your Dean/Director, the VPA, and the ISO.

Please summit a request in Service Central.

Global Protect and DUO

Employee IT Equipment Request

For employees wishing to request the following IT equipment:

  • Monitor
  • Keyboard
  • Mouse
  • Laptop
  • Headset
  • Webcam
  • Laptop
  • Document Camera
  • Etc.

Please summit a request in Service Central.

Note: Supervisor/Manager approval will be required.

Skype for Business

Instructions on how to download and install Skype for Business to use your CRC assigned phone number. 

Note: Limited Skype for Business can be set up for users who are not assigned a CRC phone number, but need to make outgoing calls. Limited Skype for Business can’t accept incoming calls. Submit a request in Service Central if you would like a Limited Skype for Business account set up.

Skype for Business (PC and Mac)

Making Phone Calls with Skype

Adobe Creative Cloud

Adobe Creative Cloud for Windows and Macintosh computers is available to all faculty and staff to download and install on a campus and personal (home) computer at no cost through the Adobe Work at Home Campus Agreement. This offer is not available for students.

Request Adobe Creative Cloud in Service Central.

Creative Cloud Desktop Apps (Personal Devices)

Adobe Creative Cloud (CRC Desktop)

Google Drive File Stream

Instructions on how to download and install Google Drive File Stream. Google Drive File Stream is a desktop application that allows you to quickly access all of your Google Drive files on demand, directly from your computer without losing precious drive space. With Google Drive File Stream, your files are stored on the cloud instead of your computer, and any changes you make are automatically synced with the cloud for quick, easy access anywhere you have an Internet connection.

Google Drive File Stream (PDF)
Office 365 Desktop Software

Instructions on how to download and install the Office 365, Microsoft Office Suite on your personal device.

Office 365 Desktop Software
Outlook Shared Mailboxes and Calendars

Instructions on how to access shared department or program mailboxes. As well as view, share, and grant permission to a shared calendar.

Open a Shared Mailbox (Desktop)

Open a Shared Mailbox (Outlook Web Access)

Open a Shared Calendar

Set Permissions on Shared Calendar

Virtual Labs

Instructions on how to download, install and access virtual labs to assist students.

Available Virtual Labs
Video Conference

Instructions on how to share your remote desktop window in a screen sharing session.

Screen Sharing with a Windows PC

Screen Sharing with a Mac


Welcome to the CRC Information Technology Department's information and resources pages. Here you will find valuable information about the local IT support services available to you. You can read about the excellent staff that support you, and read the guidelines, policies and procedures that help keep us efficient and effective.

Need Help?

Through Service Central, you can now request IT services or get support for any IT issue in a common online location. This includes submitting and tracking requests for computer support, software, hardware, or access to tools/systems.

Our commitment is to provide all CRC employees with the computer system and IT resources necessary to meet the needs of their position/assignment. If an employee's computer system is not meeting those needs, then submit a Service Central request. State the needs and where the deficiency occurs. This will initiate a resolution process that should result in a solution to the problem in a timely and efficient manner.

  • If it's broken, we'll fix it.
  • If it needs more capacity, we'll upgrade it.
  • If it cannot be fixed or cannot be upgraded, we'll replace it.
  • If the needs of the employee's position change, rendering their computer incapable of meeting those needs, then the area Dean will verify the change in needs and our staff will provide a system capable of meeting the new requirements.

Standard Operating Procedures

Anonymous Email and Distribution List SOP (PDF)
Printer and Toner Requests SOP (PDF)

Guest WiFi Access

Los Rios employees can grant guests access to the public WiFi network for up to 48 hours at a time.

Request WiFi Access