Welcome to the CRC Information Technology Department's information and resources pages. Here you will find valuable information about the local IT support services available to you. You can read about the excellent staff that support you, and read the guidelines, policies and procedures that help keep us efficient and effective.
Need Help?
Through Service Central, you can request IT services and get support for any IT issue in a common online location. This includes submitting and tracking requests for computer support, software, hardware, or access to tools/systems. If you are not able to access Service Central, or the request is an IT emergency, please call us at (916) 691-7025.
Our commitment is to provide all CRC employees with the computer system and IT resources necessary to meet the needs of their position/assignment. If an employee's computer system is not meeting those needs, then submit a Service Central request. State the needs and where the deficiency occurs. This will initiate a resolution process that should result in a solution to the problem in a timely and efficient manner.
- If it's broken, we'll fix it.
- If it needs more capacity, we'll upgrade it.
- If it cannot be fixed or cannot be upgraded, we'll replace it.
- If the needs of the employee's position change, rendering their computer incapable of meeting those needs, then the area Dean will verify the change in needs and our staff will provide a system capable of meeting the new requirements.
Standard Operating Procedures
Anonymous Email and Distribution List SOP (PDF)
Printer and Toner Requests SOP (PDF)
Guest WiFi Access
Los Rios employees can grant guests access to the public WiFi network for up to 48 hours at a time.